Privacy Policy
Cookies
What is a cookie?
A cookie is a small piece of data that may be stored on your computer or mobile device. It allows a website “remember” your actions or preferences over a length of time.
You can find out more information here http://ec.europa.eu/ipg/basics/legal/cookies/index_en.htm
Why do we use cookies?
We use cookies on our website to understand more about our users and to improve their experience across our website. We use the to do the following.
Track users navigating the website
Improve usability
Analise how our website is used
Prevent fraud
Personalize the website for our users.
We use different types of cookies on our Website.
Necessary cookies
These cookies are indispensable to visit our Website and to use certain parts of the Website. For example, they allow you to navigate between the different parts of the website, fill in forms/requests, etc.
Functional cookies
These Cookies make it easier for our Website to work, make it more pleasant for visitors, and ensure that you have a more personalised browsing experience. For example, these cookies can remember your language choice so that you are not asked again the next time you visit the Website.
Third party cookies
Our Website also uses Google Analytics, a web analysis service provided by Google Inc. (“Google”) for statistical purposes. Google Analytics itself uses cookies (temporary, permanent and direct) to analyze how visitors use our Website. The information generated by the cookies concerning your use of our Website (including your IP address, time of visit to the site, the type of browser that you use, the pages you consult and the files you download) is transferred to and archived by Google on servers in the United States. Google uses this information to create reports on the website activity for us. Google may not supply this information to third parties unless there is a legal obligation to do so. Google will not combine your IP address with other data at its disposal. By using our Website, you consent to the processing of the information by Google in the manner and for the purposes as described above. Google complies with the Safe Harbor principles and subscribes to the Safe Harbor program operated by the U.S. Department of Commerce.
In the event that you do not wish data on your website visit to be forwarded to Google Analytics, you can download and install the Google Analytics Opt-out Browser Add-on.You will find further information on privacy in Google Analytics here.Managing Cookies
Here are some third party privacy policies who may indirectly provide services to us.
We use the Shopify e-commerce platform to host our web shop. You can check out their privacy policy here http://www.shopify.com/legal/privacy
PayPal who processes payments on our site will also log your info. For PayPal’s privacy policy please see here https://www.paypal.com/us/webapps/mpp/ua/privacy-full
Stripe who processes payments on our site will also log your info. For Srtipes privacy policy please see here https://stripe.com/ie/privacy
Apple Pay who processes payments on our site will also log your info. For Apple Pays privacy policy please see here https://www.apple.com/legal/privacy/en-ww/governance/
Managing first-party cookies with your browser settings.
Within your browser you can choose whether you wish to accept cookies or not. Different browsers make different controls available to you and so we provide links below to popular manufacturers' instructions on how you can do this. Generally, your browser will offer you the choice to accept, refuse or delete cookies at all times, or those from providers that website owners use ("third party cookies"), or those from specific websites.
Google Chrome
Internet Explorer
Firefox
Safari
Safari Mobile
Opera
Privacy
In order for us to ship your order we need to collect data from you. The term ‘data’ herein is defined as information you provide to us to enable us to complete your order. It can include your name, home address, email address and phone number. Please note that we do not collect any information to do with your credit card or other payment means.
We will collect your data during checkout and this will be used to fulfill your order. You also have an option to opt in or out of our online marketing.
We collect your personal info for the sole purpose of completing your order. When you give us your personal data such as your address and contact details we will do our upmost to make sure it’s kept safe and secure. Please also note we will have to give your name and address to our third party logistics partners to complete your order.
We will only use your details for the purpose of shipping your order. If you agree we will also use your email address for marketing purposes. We will never spam anyone and make sure our third party partners will never spam you either.
Your data is kept on Shopify’s serves and all this data is encrypted. If we have to print anything containing your data whilst processing your order we will make sure it is cross shredded when we are finished. Unfortunately things happen, we can’t guarantee 100% security of your data but will guarantee we will do our best to keep it safe. If you have any questions please contact us at hello@stayhold.com
Any data you provide us will remain unchanged and unaltered. If there is a change of address needed you will have to give us permission.
We only need data that is necessary and will ask for nothing more when completing your order.
We will retain your data for no longer than is necessary. We will keep a record of your order for 7 years as required by Irish law. Each order is an invoice and will be treated as such. Only your name, home address, email address will be kept.
We will also provide a copy of your personal data on your request so you can see exactly what we have.